Course Overview
ITIL 4 Foundation Certification Training
This comprehensive training program covers the latest ITIL 4 framework, an industry-leading approach for agile and flexible IT service management. You'll gain insights into the core concepts and principles of ITIL 4 and learn how to apply them within your organization. Real- world examples, scenarios, and case studies are used throughout the course to provide practical context and facilitate understanding.
All levels of IT professionals, from entry-level to experienced IT service managers, should take the course. Everything you require to enhance your IT service management procedures or get ready for the IT Service Management with ITIL 4 Foundation certification exam is covered in this UNOFFICIAL course.
In This Course, You Will Learn About Us:
ITIL 4 Service Value System
Master the ITIL 4 service value system to synchronize IT services with business needs.
Four Dimensions of Service Management
Comprehend how the four dimensions of service management work in concert to deliver value.
Key ITIL 4 Practices
Dive into pivotal ITIL 4 practices, including change control, incident management, and problem resolution.
Organizational Improvement
Drive organizational improvement by implementing ITIL 4 strategies and tracking their performance.
Core ITIL Principles
Apply core ITIL principles to enhance overall service management processes.
Business-IT Alignment
Understand the criticality of aligning IT frameworks with business objectives for mutual success.
Certification Preparation
Equip yourself with the knowledge to confidently sit for the ITIL 4 Foundation certification exam.
Practical Learning Approach
I will guide you through the material using real-world examples and hands-on exercises. They have years of experience in IT service management.
Who Should Take This Course?
Students
Students seeking basic to intermediate knowledge of the ITIL framework
Professionals
Professionals aiming to learn how their organizations can utilize the ITIL framework to enhance IT service management
IT Practitioners
IT professionals and others working in organizations using ITIL, who need to understand the framework for ongoing service improvement
Industry Learners
Individuals interested in learning about the ITIL framework and its applications in the IT industry
Implementation Specialists
IT professionals looking to implement ITIL 4 practices effectively in their work and those preparing for the ITIL 4 Foundation certification exam
Certification Preparation
This course is also ideal for professionals preparing for the ITIL 4 Foundation certification exam. By providing comprehensive coverage of essential concepts and practices, it helps candidates gain the knowledge and confidence needed to succeed in the exam and advance their careers in IT service management.
Target IT Professionals
This course is designed for a wide range of IT professionals including:
What You'll Learn
Course Requirements & Prerequisites
- No programming experience required
- Open-minded IT professionals or individuals interested in IT service management
- Basic computer literacy and internet access
- Familiarity with IT terminology is helpful, but not required
- Desire to learn, collaborate, and improve IT service management skills
Course Details:
Course Modules
Module 1: ITIL 4 Foundation Concepts
Day 1 - 8 hours- Introduction to ITIL 4
- Key concepts of service management
- Service value system
- Four dimensions model
Module 2: Service Value Chain
Day 2 - 8 hours- Service value chain activities
- Value streams and practices
- Continual improvement
- Organizational change management
Module 3: ITIL Practices & Exam Prep
Day 3 - 8 hours- Key ITIL practices overview
- General management practices
- Service management practices
- Exam preparation and mock tests
Ready to Master IT Service Management?
Join the global community of ITIL-certified professionals and advance your IT career.